WELCOME ABOARD!  You have made an investment that you absolutely will not regret!  All of your vacations dreams are about to become reality.  The decision to become an owner has opened doors to explore the most prestigious vacation destinations that you and your family will adore and enjoy.  The hospitality that you are about to experience at every HGV property is world class and second to none.  As an owner, your options are plentiful!  There are so many ways to maximize ownership.  I am sure that you are anxiously considering when and where to travel.  After all, the list of destinations and properties within can make you say “awe.” Well, please relax!  I want to take this opportunity to not only welcome you aboard, but to also render five tips that I believe can help you now and in the future.  In addition, know that we have all been where you are!  So… you are not alone, as a longtime owner, I understand.

Tip #1- Create your online Club Navigator account as soon as possible!

When my family and I became owners, each year we would receive a huge HGV travel guide.  It was informative, but of course could not provide updated information that took place after print.  Well, a lot has changed!  Today, everything that you need to know, particularly in the areas of ownership and planning, is available online.  For security reasons, you can only secure your reservations online, and gain access to certain information with an online account.  I encourage you to make this tip, your number one priority.  It is a must do!  You can do so by using the following link:  https://club.hiltongrandvacations.com/en/help/club-navigator.   

You should also become familiar with Club Member Services at: https://club.hiltongrandvacations.com/en/help/contact

Tip #2- You must become educated about your ownership!

This is your investment!  Take time to learn for yourself all that it has to offer.  After establishing your account, think of all the questions that you may have.  There is so much to know, and information is not only plentiful, but also constantly updated, especially regarding the implementation of new properties into the portfolio.  I encourage you to read consistently so that you are aware of how to maximize your investment thus, supporting your ownership.  I suggest that you try to go online and read something new at least once a week.  You must immediately become familiar with the application and differences between point values (they do change from weekday to weekend), seasons, and locations.  Of course, this is the first stage of planning your vacation.   In fact, you should consider attending a Club Member Education Workshop if one is being held in your area.  Again, this information can be found on the Club Navigator website.

Tip #3- Establish your Hilton Honors account!

If in the past you did not have a Hilton Honors (HH) account, as an owner, you do now.  I’m sure that this is information that you were told at purchasing.  This is an awesome perk for owners.  Always remember that you can convert Club Points to HH points which gives you amazing, endless vacationing opportunities.  Also, there are no fees with HH.  You just simply earn points with each stay. However, you can’t gain points when you use them.  Aside from all of that, make sure that within your account, you sign-up to receive Hilton Honors emails and alerts.  HH post specials weekly.  Some of which are too good to miss!  For instance, you should watch for specials that grant HH members the opportunity to purchase up to 80,000 points and receive 80% to 100% bonus points free.  Another example would be the double and sometimes triple point’s offers that you can earn with each stay when posted.  If you didn’t know, as an HH member you are allowed to purchase up to 80,000 points per year.  You must visit the Hilton Honors website to do so.   In short, I can’t stress how important it is that you read each and every HH email.  You will really appreciate the Hilton Honors perk!

Tip #4- Be Mindful of fees and cancellation policies!

Okay… when finalizing your arrangements, you must be mindful of fees and cancellation policies. Real talk… cancellation fees can really add up!  We know that sometimes things happen and there is a need to adjust or cancel your reservations.  If you find yourself in this position, you should contact a Club Counselor (1-800-932-4482) immediately for guidance.  I suggest that you record the day that you confirm your plans and mark deadlines on a calendar.  We are all leading busy lives and it can be easy to lose track of this information especially if you are finalizing your plans at least 6-9 months in advance.  Again, take time to read and familiarize yourself with as much information as you can prior to planning.  I firmly believe that knowledge is power.  In this case, your power is taking “ownership” of your investment!  You are only as informed as you allow yourself to be.

Tip #5- Do not forget to pay your yearly Maintenance Fee

As you are aware, maintenance fees are due by December 31st of each year.  Now, if you miss the deadline, you should try to pay your fee as soon as possible.  Not doing so can cost you far more than you really want to pay.  After a specified amount of time has passed, you will be assessed a late fee and interest based on the amount owed.  You can also be locked-out of your ownership.  In this scenario, you will not be allowed to do anything but “pay-up.”  Of course, you will receive multiple invitations via multiple modes of communication asking you to contact Club Member Services before the situation becomes severe.  Know that you can go online at any time during the year and make payments so that by the deadline, you are done or may have very little to pay.

I certainly hope that you will find the aforementioned information helpful.  I can remember the moment that my family and I became owners.  It was exciting!  Later, I wished that I had someone to share “new owner” advice.   Happy Traveling!!

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