When you come into contact with a Hilton Grand Vacations Team Member you’ll quickly see our mission is to always put people first. One Team Member, Josh W., Activities Director at Hilton Grand Vacations Club at Tuscany Village is certainly a champion of our brand and works tirelessly each day to live our mission and values. He may have stepped into his role by accident, but Josh’s passion, energy and dedication has enhanced Tuscany Village in more ways than one.
Here is Josh’s story.
The Vacationeer: What is your history with Hilton Grand Vacations?
Josh: I started as a Hilton Grand Vacations Team Member at Tuscany Village over seven years ago…and got this job completely by accident. I moved down to Florida on a temporary college internship, fell in love with a fellow intern (now my wife), and found the role of Recreation Coordinator at Tuscany Village and made my way to Manager.
As Recreation Manager, I managed a complete renovation of the Activities Center, so it’s been totally refurbished. We also rebuilt our Club Gym; it’s now two times the original size. We opened a store at the pool where we can carry convenient items for our guests, such as floats and sunscreen as well as serve as a home base for the Recreation team so Owners can easily find us!
I really wanted the Activities Center to be the heart of the property. Guest have first impressions with the front desk and then we strive to build strong connections and relationships through fitness, activities, and special events.
I have helped build such a strong team in the recreation department that works tirelessly to give our Owners the ultimate vacation. Although we are ultimately here to entertain our guests, we are also able to assist guests with any issues that might be happening. We are proud of the fact that we can listen to an issue and take care of it right away so our Members don’t have to worry about it again.
Last March, my team won the ARDA (American Resort Development Association) Award for Best Recreation Program. This is a global award for all brands. After this great honor, I was promoted to Director of Activities, which is my current role on property.
The Vacationeer: Can you describe your position on property?
Josh: As Activities Director, I manage the entire recreation team. We like to call ourselves an event and entertainment team. We post over 90 activities on our pool deck every quarter. If you are looking for a resort that offers a multitude of things to do, Tuscany Village definitely fits the bill. You will never be bored here. We are a small but mighty team and we love being creative to bring unique activities to the Resort.
I look at recreation as the heartbeat of the resort. It gives us a chance to bond and create memories and experiences with guests. We focus on activities and we are really here to enhance our guests’ experiences. We want the whole family to feel like they can make themselves at home.
The Vacationeer: What is a typical day like for you at the Resort?
Josh: One of my favorite things about being a Hilton Grand Vacations Team Member is that there is no typical day. Of course we have a schedule with arts and crafts, pool activities, wine tastings, dance lessons, maintaining the gym, and more. Our team is outside most of the day hosting everything imaginable — kids programs, adult, and family activities. If you can dream of it, our team can plan it!
We do a lot of adult activities on property such as wine tastings, Blackjack, Texas Hold Em’, fitness classes through HGV’s Get Fit Series, and professional dance lessons.
Every evening there is something new happening…think of it like cruise ship entertainment on a land-based resort!
My team and I created a new TV show for in-room that we host and produce. This show promotes daily activities, property happenings, and even the ‘drink of the day.’ Our goal is a daily program that changes each quarter. So stay tuned to your in-room TV next time you visit Tuscany.
The Vacationeer: What is your favorite part about the Tuscany Village property?
Josh: Tuscany Village is such a beautiful area. When I walked in for my interview, I was blown away from the incredible environment. There is a lake in the middle, and the resort has the design and feel of Tuscany, Italy.
The best part is the Team Members. Everyone is kind to each other, respectful, and exudes a friendliness that is truly genuine. When you work in an environment like this, it makes it very easy to love your job and proud of how you spend your day.
The Vacationeer: Any standout memories you have?
Josh: We’ve had many amazing memories with Owners and many of them come back to Tuscany for the activities.
We are with our Owners through all different life moments. A few years ago, there was a guest who was staying at the resort while he was house hunting. He had such an incredible experience here, instead of purchasing a second home, he made the decision to become an HGV Owner!
During the months of December and January we have a group of owners who come and stay for extended periods of time. They have seen me grow in my career, I’ve met their families and they have met mine. I now see them not only as owners but as friends and I look forward to their return every year!
The Vacationeer: Why should someone consider working for HGV?
Josh: It’s a fantastic company. You don’t feel like a number, you feel like a person. HGV is constantly trying to make things better for Team Members. You are a human first and an employee second. HGV tries to instill a sense of pride in you.
The Vacationeer: Where have you traveled to using your Hilton benefits?
Josh: My wife and I have taken advantage of the fantastic Hilton travel benefits. We’ve vacationed all over California, New York, and New Orleans. This year we have a trip planned to Paris.