During the month of July, my family and I had the delightful pleasure of visiting one of the most inviting, hospitable clubs in the HGV collection, Hilton Grand Vacations at Tuscany Village in Orlando, Florida! On a scale of 1-10 (1 being the lowest), I would give HGV at Tuscany Village a strong 10+. The hospitality that we received was truly GRAND. From the moment we arrived, we were recognized as owners and received world-class service. As we were checking in, it was evident that this location was dedicated to ensuring that all guest walked away knowing they were truly welcome! The guest service reps were both personable and professional…from beginning to end.
When traveling, my top concerns are location, safety and housekeeping. Well, I can assure you that we received grand hospitality from both the security team and the housekeeping staff. After checking in, as we were heading to our rooms, we were greeted by security. The security officers were very polite as they thanked us for visiting and offered to assist us with our luggage. Later, as we moved around the property, their presence could not have gone without notice. Hilton Grand Vacations at Tuscany Village is one of the safest, most secure properties we have ever visited.
Arriving at our suites, we experienced another hospitable gesture. As we entered the larger suite, there was a welcome basket on the counter filled with great goodies, and a personalized banner welcoming us. We were pleasantly surprised. In addition, both suites were perfect. They were extremely clean and very well organized. The bedrooms and bathrooms were decorated with nice “towel designs” that added an extra special touch to the overall ambiance reflected. In fact, the housekeeper assigned to our suites made it very clear that she wanted us to know how much she appreciated Tuscany guests and guest satisfaction was her number one priority.
I have saved the best for last. During our stay, as owners, we were granted the opportunity to meet and have lunch with the Hilton Grand Vacations at Tuscany Village management team, led by Connie and Award of Excellence winning General Manager, Abed Ereikat, CAM. Let me tell you, the cuisine was off the chain! The Grilled Salmon with steamed vegetables was absolutely delicious. As we were dining and conversing, there was one common theme among the entire management team: commitment, appreciation, dedication, and loyalty to owners (and all guests). In the words of Mr. Ereikat, at Tuscany Village, HGV owners are considered family and will always be welcomed in grand style. I witnessed the respect that this team has for one another first-hand. Their dedication to hospitality embodies the complete philosophy of the Hilton brand. They are a phenomenal team, led by a phenomenal general manager. If you are planning a trip to Orlando, I highly recommend Tuscany Village.
In your planning stage, I encourage you to contact Mr. Caleb Graham (Director of Guest Services) and make him aware of your plans to visit. He is one of the nicest people that you will ever meet. Mr. Graham is truly committed to rendering excellent customer service without hesitation. In fact, his department consistently contacted us at random enquiring about our stay while encouraging us to contact Guest Services if we were in need of anything.
In short, I can assure you that if you visit Hilton Grand Vacations at Tuscany Village, you too will experience this hospitality. I promise you that Tuscany Village is the place to stay!