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When it comes to vacation ownership, Hilton Grand Vacations wants to make sure you have all the information, resources and support you need to maximize your travels. We are here to communicate with you to make sure you can book the vacation you envisioned—the vacation where you always feel right at home, without a concern in the world. So, what happens when the communications you receive seem, well, different?

We are also here to educate you on how you can protect yourself against fraudulent scams in the timeshare industry. So, when in doubt about a form of communication, follow these three steps:

1. Be wary of communications offering to sell, rent or advertise your timeshare or vacation ownership benefits.

Remember, HGV will not reach out to you to rent or sell your timeshare or ask someone else to do so on our behalf. Be cautious when receiving this kind of communication and report it to HGV (learn how below).

2. When in doubt, don’t engage.

If you are presented an offer that is too good to be true, it probably is. The best action to take is not to engage with a caller or respond to an email if the offer seems questionable or unexpected.

3. Understand how HGV does business.

  • HGV does not share your information with any third party that would offer to sell or rent your timeshare ownership or related benefits.
  • HGV does not leave a pre-recorded sales message; all HGV promotional-related calls are made by live Team Members.
  • HGV does not allow you to rent your vacation exchange benefits

So How Do Scammers, Scam Anyway?

Have you ever wondered how information is gathered from these third parties? Scammers commonly scour the internet and social media sites for publicly available data. Sometimes, they don’t even have any information about you, but try to make you think they do!

How to Spot Timeshare Fraud

The easiest way to spot a scam is by any upfront fees. Many scams will collect fees to sell, rent or advertise your timeshare property and benefits. Always keep in mind: Just like you would never pay an upfront fee to list your home for sale or rent, you should never pay an upfront fee to list your timeshare for sale or rent. Here are the most common timeshare scams to be aware of:

  1. Promises to eliminate your maintenance (or homeowners association) fees.
  2. Claims to be able to rent your timeshare.
  3. Guarantees to sell your timeshare in a certain amount of time.

Report the Incident

If you think you’ve been a victim of timeshare fraud, report it to HGV. We are always here to help you. Call us at 1-800-932-4482 if you receive these types of communications or complete the Incident Intake Questionnaire and email it to us at  

As a proud partner of the ARDA-Resort Owners’ Coalition, our Owners will never need to feel in the dark. To learn more about the education and support we offer our Members, visit the Club Navigator section of the Club website.

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